Welcome to Zeva!

These Terms of Service (“Terms”) explain how you can use our website, products, and services. By using our website or making a purchase, you agree to follow these Terms. Please read them carefully.

Zeva offers carefully crafted Indian ethnic wear that brings together traditional charm and modern design. Our website and services aim to give you a smooth and enjoyable shopping experience.

Who Can Shop With Us

When you use our website, you confirm that you're legally old enough in your country or have a guardian’s approval. Our products are for personal use only. Misuse or unauthorized access may lead to your account being suspended or removed.

Using Your Account

You might need to create an account to shop with us. Please make sure your details are correct and keep your login info safe. You’re responsible for anything that happens through your account. We may suspend or close accounts that break our rules or show signs of fraud.

Product Details & Availability

We do our best to keep all product info, prices, and descriptions accurate. Since our fabrics and products are handprinted and handmade, small differences may occur. Product availability can change at any time. We may also limit how many items or services you can buy.

Prices & Payment

All prices shown on our website are in Indian Rupees (INR) and include all applicable taxes. We accept multiple payment options such as credit/debit cards, UPI, and digital wallets. We may update our prices at any time. If there is an error in pricing, we will inform you before your order is confirmed and processed.

Shipping & Delivery

Zeva ships across India and selected international locations. Shipping times and costs will vary based on your location and the selected shipping method. Once your order is dispatched, we will provide tracking details. While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances.

Returns & Exchanges

We take pride in our products and aim to deliver the best quality. If you are not satisfied with your purchase, you can request a exchange within 7 days of delivery. Products must be unused, with tags intact, and in original packaging.
Custom or personalized items are non-exchangable. For more details, please refer to our Return Policy.

Privacy & Security

Your privacy is important to us. We collect and process your personal information in accordance with our Privacy Policy. We use secure payment gateways and encryption protocols to ensure that your information is protected. However, we cannot guarantee complete security in online communications.

Third-Party Services

Our website may include links to third-party websites or services. Zeva is not responsible for the content, policies, or practices of these third-party sites. Your interactions with third-party services are at your own risk.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Zeva. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. You may not use our trademarks or branding without our prior written consent.

Limitation of Liability

Zeva is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services. We are not responsible for any delays, interruptions, or errors beyond our reasonable control.

Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with Jaipur, Rajasthan as the venue.

Changes to Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

For any questions about these Terms or our services, please contact us at:
Zeva Customer Support
Email: shop.zeva.in@gmail.com
Phone: +91-9799005441

Thank you for choosing Zeva. We are delighted to be a part of your journey in celebrating Indian heritage and style!